Training & Support

Training Support Specialist

AntalyaFull-timeExperienced

About the role

Octopus Plus proves its value when client teams use it effectively in their daily operations, and this role exists to get them there. You'll deliver Octopus Plus training to incoming agency and tour operator teams, at the client's location or at our office. After go-live, you'll answer user questions, resolve issues and follow every fix through to completion. New releases will also pass through your testing before they're rolled out to clients.

What you'll do

Deliver initial and ongoing training on Octopus Plus to client teams, on-site or from our office
Report training progress and outcomes to senior management
Resolve client issues every day by phone and through the support tracking system
Test new releases, report the bugs you find and follow them through to resolution

What we're looking for

Experience at an incoming agency (DMC) or a tour operator
Excellent written and spoken English

Nice to have

Hands-on experience with agency automation software
Strong persuasion skills
A patient, solution-oriented approach focused on customer satisfaction
A valid driver's license and freedom to travel domestically and internationally

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